Wine distributor

Overview

Wine distributor partnered with Kempro to work through a specific challenge in its operation.

A wine distributor with more than a hundred products managed all of its sales manually over WhatsApp — sending catalog photos one by one, calculating totals by hand, and tracking every order — a model that ate up too much time and became unsustainable as its customer volume grew.

The Solution

Kempro designed and deployed an automated WhatsApp bot with a digital catalog, a persistent shopping cart, and an integrated checkout, solving challenges as they came up: it adapted the payment module and handled WhatsApp Business verification in real time to work around blockers and issues with third-party providers.

Business Impact

The architecture was fully configured and tested end to end before connecting the production line: the business can now scale its sales efficiently, with no manual dependency left.

• +100 — catalog products digitized and ready to sell
• 24/7 — order handling and processing with no manual intervention and no calculation errors

Kempro Advantage

Instead of handing over a generic bot and walking away from the implementation hurdles, Kempro worked side by side with the business owner, who had no prior technical experience. Personalized support and the technical flexibility to adjust the solution to real-world problems were what made the rollout succeed.