1. Acceptance of terms
What using this website means.
By accessing and using this website, you accept these Terms of Use in full.
2. Intellectual property
Who owns the content on this site.
All content on this site — including text, blog articles, logo, graphic design, and structure — is the property of Kempro SAS or used under license, and is protected by Colombian and international intellectual property laws. Reproduction, distribution, or commercial use without prior written authorization is not permitted.
3. Permitted use of the site
The informational nature of published content.
The information published on this site, including blog articles, is of a general and informational nature. It does not constitute binding professional advice nor replace a service contract. Any consulting services provided by Kempro SAS are governed by the specific terms agreed upon in the corresponding contract with each client, regardless of the content published on this site.
4. Third-party links
Responsibility for external platforms.
This site may include links to third-party platforms (such as Cal.com, WhatsApp, or social media). Kempro SAS does not control and is not responsible for the content, policies, or practices of such external sites.
5. Limitation of liability
The scope of our liability for site use.
This site is provided "as is," without guarantees of uninterrupted or error-free availability. Kempro SAS will not be liable for direct or indirect damages arising from the use or inability to use this site.
6. WhatsApp Customer Service and Sales
Terms for businesses that contract Kempro's WhatsApp bot.
This section applies to businesses that contract the WhatsApp sales and customer service bot from Kempro SAS (hereinafter, "the business").
What the service includes
Kempro sets up and manages a WhatsApp bot for the business, which may include a catalog, shopping cart, payments with Wompi, appointment booking, an artificial intelligence assistant, and notifying the business so that a person can attend to the customer. The features included and the scope of management depend on the plan contracted.
Business responsibilities
- The business is responsible for its catalog, its prices, the licenses its activity requires, and complying with the laws of its industry.
- The business must comply with the WhatsApp Business policies and Meta's commerce policies. The catalog may not include products prohibited by Meta.
- Regarding its customers' personal data, the business is the data controller and Kempro acts as data processor, as described in the Privacy Notice.
- The bot informs the business's customers that their data is stored and that they can request its deletion by typing «BORRAR MIS DATOS» ("delete my data").
- The business agrees that the bot offers its customers this deletion option.
Third-party costs and billing
- WhatsApp messages are charged by Meta directly to the business, using the card registered in the business's own account.
- Payment fees are charged directly by Wompi.
- Kempro only invoices its own service.
AI assistant and limitations
- The artificial intelligence assistant can make mistakes. If the customer asks to speak with a person, the bot notifies the business's manager so they can write to them; this option depends on the business having the assistant enabled.
- Kempro does not guarantee sales.
- Kempro does not guarantee the continuous availability of third-party services, such as Meta, Wompi, or cloud providers.
Prohibited uses
The business may not use the service to:
- Send spam.
- Send messages to people who have not opted in.
- Distribute illegal content.
- Offer a general-purpose assistant.
- Impersonate other people, brands, or companies.
Termination and data upon termination
Either party may terminate the service with 30 calendar days' prior written notice.
Kempro may suspend or terminate the service immediately for non-payment, prohibited use (spam, messages without opt-in, or illegal content), breach of Meta's or Wompi's policies, or a risk to the security of the service or the data.
If Meta or Wompi suspends or restricts the business's account, the service may be suspended in the meantime.
Upon termination, Kempro will deliver to the business its data (customers, conversations, and orders) in an exportable file (CSV or JSON) within 15 business days of termination. It will then permanently delete it, except for what the law requires to be kept, within 30 calendar days of delivery.
7. Governing law
The jurisdiction governing these terms.
These terms are governed by the laws of the Republic of Colombia. Any dispute related to the use of this site shall be submitted to the competent courts of Colombia.
8. Changes
How and when these terms may change.
Kempro SAS may modify these terms at any time. We recommend reviewing them periodically.
9. Contact
How to reach us with questions about these terms.
Questions about these terms?
For questions about these terms, write to us at cumplimiento@kempro.ai.
cumplimiento@kempro.ai